Original Oreo
Member
- Location
- Dayton, OH
- Car
- 10 FX35 AWD
Email exchange between me and WeatherTech below. It reads from bottom to top.
To be honest they do not tell us what the delay is. The side window deflectors are one of the longest items to be produced. Normally they do take around a year to be produce but if an issue comes up or if they are running behind they don’t let us know. They just give us an eta on when they should be ready, which can range from one week to a year.
Best Regards,
Steve
From: Dave Harris
Sent: Saturday, August 04, 2012 9:09 AM
To: Stephen Sutor
Subject: RE: In-Channel Side Window Deflector 2009+ Infiniti FX35
Thank you for your quick response. Respectfully, are you at liberty to share the reason for the delay? It seems like every time I or one of my car club friends request an update we’re told, “Not ready now, but in a couple of months”. When we follow up, we’re told the same thing again. This cycle has been going on for a couple of years now. In contrast, it seems you were able to develop and market the EX35 in-channel side window deflectors pretty quickly. We’re just anxious to see them on the market…I suppose you could have worse problems, right?
From: Stephen Sutor [mailto:ssutor@weathertech.com]
Sent: Saturday, August 04, 2012 9:55 AM
To: Dave Harris
Subject: RE: In-Channel Side Window Deflector 2009+ Infiniti FX35
The side window deflectors are in development for the 2009 Infiniti FX35. We are hoping they should be released before winter however that can change. If you like we can email you back once they become available.
Best Regards!
Stephen Sutor
WeatherTech®
MacNeil Automotive Products Ltd.
Customer Service Representative
ssutor@weathertech.com
1.800.441.6287
1.630.743.7450
Mon-Tues 7am-2pm|Wed 4pm-11pm| Sat 8am-5pm
Meeting or exceeding customer requirements and expectations
Achieving continual improvement of products, processes, and quality metrics
Performing at world-class levels throughout the organization
From: Dave Harris
Sent: Friday, August 03, 2012 7:00 PM
To: Stephen Sutor
Subject: In-Channel Side Window Deflector 2009+ Infiniti FX35
Dear Mr. Sutor
Can you please provide an update on WeatherTech’s progress in the development and release of this product? Is it still your company’s plan to market this item?
Regards
Dave Harris
To be honest they do not tell us what the delay is. The side window deflectors are one of the longest items to be produced. Normally they do take around a year to be produce but if an issue comes up or if they are running behind they don’t let us know. They just give us an eta on when they should be ready, which can range from one week to a year.
Best Regards,
Steve
From: Dave Harris
Sent: Saturday, August 04, 2012 9:09 AM
To: Stephen Sutor
Subject: RE: In-Channel Side Window Deflector 2009+ Infiniti FX35
Thank you for your quick response. Respectfully, are you at liberty to share the reason for the delay? It seems like every time I or one of my car club friends request an update we’re told, “Not ready now, but in a couple of months”. When we follow up, we’re told the same thing again. This cycle has been going on for a couple of years now. In contrast, it seems you were able to develop and market the EX35 in-channel side window deflectors pretty quickly. We’re just anxious to see them on the market…I suppose you could have worse problems, right?
From: Stephen Sutor [mailto:ssutor@weathertech.com]
Sent: Saturday, August 04, 2012 9:55 AM
To: Dave Harris
Subject: RE: In-Channel Side Window Deflector 2009+ Infiniti FX35
The side window deflectors are in development for the 2009 Infiniti FX35. We are hoping they should be released before winter however that can change. If you like we can email you back once they become available.
Best Regards!
Stephen Sutor
WeatherTech®
MacNeil Automotive Products Ltd.
Customer Service Representative
ssutor@weathertech.com
1.800.441.6287
1.630.743.7450
Mon-Tues 7am-2pm|Wed 4pm-11pm| Sat 8am-5pm
Meeting or exceeding customer requirements and expectations
Achieving continual improvement of products, processes, and quality metrics
Performing at world-class levels throughout the organization
From: Dave Harris
Sent: Friday, August 03, 2012 7:00 PM
To: Stephen Sutor
Subject: In-Channel Side Window Deflector 2009+ Infiniti FX35
Dear Mr. Sutor
Can you please provide an update on WeatherTech’s progress in the development and release of this product? Is it still your company’s plan to market this item?
Regards
Dave Harris