Extremely MAD !

F

FXchosen1

Member
Location
Boston, MA
So, I brought in my FX yesterday to have the dash replaced they gave me a loaner car and everything seemed fine. when i picked up my car this morning I found my shifter feeling very weird, usually I would have to click the center thing with my foot on the break to put it from Park to Drive, but now my shifter feels like a slapstick without my foot on the break or anything I could just put it in drive EVEN WHEN THE CAR IS COMPLETELY OFF ! I told them about it before I even left, they kept trying to blame someone else telling me that they didn't have to take that area apart to replace the dash and that it was like that, but at the same time the guy checked out another infiniti on the lot and it was different from mine and he told me surley it was a problem. I am soo mad about this ! should I keep pushing them for them to replace it because he told me it might be the mechanism under the shifter, Im still waiting on the service manager to call me back about this problem :mad.:
 
Are you sure they just didn't install the shift knob incorrectly and it jammed? FWIW, they did remove the center console on my car when they replaced the dash. I only know because when they put it back, they accidentally pulled in and covered my video switching button and I had to take it back in so they could pull the console and fish it out.
 
Yea they have to take it off to remove the piece with the clock on so they probably just inserted the shifter wrong. You might even be able to fix it yourself. I made that mistake myself when I was installing the ipod adopter underneath the center console. Just search how to remove the shifter and see if you can figure out the problem yourself. I really hope it's nothing major!

BTW i got my dash replaced too and they scratched up the shifter badly. Not happy about it but I'm just happy that my dash got replaced.
 
yeahh !! I had a feeling i read somewhere here that they had to take the center part out to replace the dash, he actually took the shifter nob out infront of me and told me it wasn't the nob itself that was the problem but the "mechanism" underneath it he even put it into drive without the shifter knob even in, Im just like wtf, im gonna wait until they call me and complain about it because seriously if my little brothers are in the car or something and they bump into the shifter and my car starts rolling imma sue the crap out of Infiniti
 
I had a dealer problem when I replaced my dash as well. The SES light was on and my heated seats buttons did not work. However they fixed the problems (they claim to have forgotten to reset the SES light and fully connect the heated seats harness). After you talk to the manager and if they are not reasonable. Tell them to have it in writing that they state you do not have to remove that area in order to replace the dash and let them know you will contact Infiniti Consumer Affairs. You could possibily talk to the main person of the whole dealership. Don't wait to long.

The guys on here gave me good ideas.
 
Don't tell me you took your FX to Norwood Infiniti! I learned my lesson a few weeks ago about not taking it there I'm going to start going to Herb Chambers Infiniti on Comm Ave. Complain enough and talk to the manager of the dealership and don't bothrer with the manager of the service dept bc they might give u some BS. If you complain to the big boss he might not want to deal with it and have them fix it
 
yeahh i took mine to Norwood, everything seemed good but how it turned out really disappoints me im still waiting on the call if i dont get it today im gonna call tomorrow morning and complain my ass off, I really like the getting it in writing idea that should open up their eyes

---------- Post added at 11:55 AM ---------- Previous post was at 11:40 AM ----------

UGHH !!! i found another problem the bottom peice on the driver side where the VDC and snow button is at is like falling off I am BEYOND PISSED about this !
 
That sucks. Btw I had a quick ot question. Do I need to have bubbles on my dash to have it replaced? We had one hot day (80•) and I noticed one bubble pop up. Just don't want the warranty to go out and the dash to go crazy.
 
sir21 said:
That sucks. Btw I had a quick ot question. Do I need to have bubbles on my dash to have it replaced? We had one hot day (80•) and I noticed one bubble pop up. Just don't want the warranty to go out and the dash to go crazy.
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Yep it's under warranty for 96 months and unlimited miles
 
FXchosen1 said:
yeahh i took mine to Norwood, everything seemed good but how it turned out really disappoints me im still waiting on the call if i dont get it today im gonna call tomorrow morning and complain my ass off, I really like the getting it in writing idea that should open up their eyes

---------- Post added at 11:55 AM ---------- Previous post was at 11:40 AM ----------

UGHH !!! i found another problem the bottom peice on the driver side where the VDC and snow button is at is like falling off I am BEYOND PISSED about this !
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Damn I just bought an 08 FX35 from them. They seemed really nice and everything. But I was buying a car from them so of course they are going to kiss my ass. I hope I don't have any issues like this in the future with them.
 
yeahh I was there 8am this morning its 4:08pm now and I have yet to get a call from them. Im calling bright and early tomorrow morning and complaining ! gahhhh

nando2323 said:
Damn I just bought an 08 FX35 from them. They seemed really nice and everything. But I was buying a car from them so of course they are going to kiss my ass. I hope I don't have any issues like this in the future with them.
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There always your best friend when you buy a car from them, my FX was originally bought from there also (but then i bought it at a Chevy dealer) don't get me wrong they all seem like helpful people nice and polite but they just can't accept their mistakes and fix it, but yet they give us the run around blaming the problem from one person to another
 
FXchosen1 said:
yeahh I was there 8am this morning its 4:08pm now and I have yet to get a call from them. Im calling bright and early tomorrow morning and complaining ! gahhhh



There always your best friend when you buy a car from them, my FX was originally bought from there also (but then i bought it at a Chevy dealer) don't get me wrong they all seem like helpful people nice and polite but they just can't accept their mistakes and fix it, but yet they give us the run around blaming the problem from one person to another
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The issue I had with them was that they promised a loaner car for me when I needed the steering column motor replaced and they did notnhave one. The biggest problem was that I have directional Yokohama parade spec tires that they installed the wrong way when they did a tire balance. I knew something was wrong when I was driving it and it was not till I got the springs installed that they told me they were installed the wrong way. When I called to complain they tried to tell me that wherever I bought the rims from was probably who messed up and not them bc all they do is move the rear tires to the front and vice versa. I know I will be going to Herb Chambers from now on on Comm Ave plus I hear they treat you good:tup:
 
ocal21 said:
The issue I had with them was that they promised a loaner car for me when I needed the steering column motor replaced and they did notnhave one. The biggest problem was that I have directional Yokohama parade spec tires that they installed the wrong way when they did a tire balance. I knew something was wrong when I was driving it and it was not till I got the springs installed that they told me they were installed the wrong way. When I called to complain they tried to tell me that wherever I bought the rims from was probably who messed up and not them bc all they do is move the rear tires to the front and vice versa. I know I will be going to Herb Chambers from now on on Comm Ave plus I hear they treat you good:tup:
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This is exactly what i mean they never want to take blame for something, i just don't get it when you bring something in i expect what i asked to be fixed and only that not make the car worse, but im going to take your advice to and go to Herb Chambers from now on
 
You might be getting a call within the next few days asking how the service was and you can complain again when they called. That's what I did when they called me a few days ago the guy was kind of speechless when I complained and he was like sorry for your inconvenience and hopefully you continue to keep using us. I just said yeah right and hung up on him.
 
So my brother is at Infiniti now with the car, they said that they only took the casing out to replace the dash and they didn't touch the shifter in any way to mess it up like that, i told them about screws falling out and the dash not being properly popped in and they tell him its from the old dash, my brother asked them to have it in writing that the shifter wasn't touched when the dash was being placed in and they told him they couldn't give him anything today because the service manager is coming in tomorrow, this is complete bs !
 
When the car is off is it possible to turn the steering wheel ? because when i turn it to the left it locks, but i can fully turn my steering wheel to the right with the tires moving ! this means as if right now someone was to get into my car they could put it into drive without the car even being on and just roll it away only taking right turns .WTH
 
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